What is a phone screen interview?
A phone screen is usually a short call with a recruiter or hiring manager to confirm your experience, pay expectations and availability before a longer interview. Treat it like a real interview, because it decides whether you get one. For setup and etiquette, see our phone interview tips.
These are the phone interview questions recruiters ask most, with a sample answer for each.
Tell me about yourself
Give a 30 to 60 second summary: what you do now, one result you are proud of, and why this role is your next step.
I'm a customer success specialist at Northwind Logistics, where I support about 60 small-business accounts. Last year I rewrote our onboarding emails, and new clients started placing their first orders sooner. I applied because this role focuses on larger accounts, which is exactly where I want to grow.
Why are you looking for a new job?
Keep it positive and point toward what you want next. Never criticize your current employer. Our guide to reasons for leaving a job has more examples for tricky situations.
I've learned a lot in three years at Northwind, but the team is small and there isn't room to take on bigger clients. Your posting focuses on the kind of work I want to do next, so the timing felt right.
What do you know about our company?
Mention one or two specific, recent facts and connect them to your skills.
I saw that you opened a second warehouse in Columbus this spring and that your careers page lists several account manager openings. It sounds like you're growing quickly, and I've helped a team scale its onboarding before, so that's a big part of why I applied.
What are your salary expectations?
Research the going rate for the role and location first, then give a range and ask about theirs. If you think in hourly pay, our annual salary to hourly converter makes it easy to compare offers.
Based on what I've seen for similar roles in the area, I'm looking for something in the $62,000 to $70,000 range, depending on the full benefits package. Does that line up with what you've budgeted for this position?
When can you start?
If you are employed, plan for two weeks' notice. If you are not, give a specific date.
I'd give my current employer two weeks' notice, so I could start about two weeks after accepting an offer. If you have a target start date in mind, I'm happy to talk about it.
Why should we move you forward?
Summarize your fit in two or three points that match the job posting. Keep it under a minute.
You need someone who can manage a growing book of accounts and keep clients happy through onboarding. I've done both at Northwind for three years, and I'm ready to do it at a larger scale.
Do you have any questions for me?
Always ask one or two. Questions about the role and the process work best on a first call. Browse more questions to ask at the end of an interview.
What would a successful first 90 days look like in this role? And what are the next steps in your hiring process?
How should you end the call and follow up?
Thank the recruiter, restate your interest, and confirm the next step. Then send a short thank-you email the same day.
Thank you for your time today, Ms. Rivera. I enjoyed hearing about the account team, and I'm excited about this role. I'll look forward to hearing about next steps by Friday, as you mentioned.